Returns

Effective date: October 1, 2026

30-day return window

You can request a return within 30 days of the delivery date shown on the tracking scan.

Return condition

Unless the item is damaged, defective, or incorrect, it must be unused, unwashed, and resellable, with the original packaging and accessories (straw lid, strap, or rug backing) included.

Who pays return shipping

If you change your mind, you pay the return shipping. If we verify that the item arrived damaged, defective, or was the wrong item, TinyHug® pays for the return label or sends a replacement at no extra charge.

How to start a return

1. Email support@tiny-hug.com before you ship anything back.
2. Include your order number, the checkout email, and the reason.
3. Wait for the return instructions. Do not send a package to the Miami address on the site without those instructions.

Refund timing

After the return arrives and passes inspection, the refund goes back to the original payment method. Banks usually show it in 5–10 business days after we issue it. Shipping that was included in the product price is not refunded as a separate line. The original outbound shipping is not charged back.

What we cannot accept

We cannot refund items that are used, washed, missing parts, or returned after the 30-day window, except where the law requires it.

Questions

For return questions, contact support@tiny-hug.com.