Shipping

Effective date: October 9, 2026

Free U.S. shipping

Shipping to the United States is included in the product price shown on the store. There is no extra shipping charge at checkout for a U.S. delivery address in the 50 states.

Puerto Rico and Canada

Puerto Rico and Canada are available at checkout. Delivery to those destinations is paid by the customer. The rate is calculated from the parcel weight and the destination before payment. It is not free shipping.

Where we ship

TinyHug® ships to street addresses in the United States, Puerto Rico, and Canada. We do not ship to P.O. boxes that a carrier cannot deliver to.

When it leaves

Orders placed on a business day are usually handed to the carrier within 1–2 business days. Orders placed on weekends or U.S. holidays ship the next business day.

How long delivery takes

After the carrier scans the package, most U.S. orders arrive in 3–7 business days. Puerto Rico and Canada can take longer. These are estimates, not a guaranteed delivery date.

Carrier and tracking

Packages ship with a tracked carrier. You get a tracking number by email after the label is created. You can also look it up in the TinyHug Assistant with your order number and checkout email.

Damaged or incorrect orders

If your order arrives damaged, defective, or incorrect, contact support@tiny-hug.com within 7 days of delivery and include a photo. For verified damage, defects, or fulfillment errors, TinyHug® covers the replacement or the return shipping.

Questions

For shipping questions, contact support@tiny-hug.com.